Premium Casino Host: Player Development & Guest Experience

Bally’s Corporation; Dover (DE); On-site; USD 89,000 - 150,000; Full time

Job summary

Bally’s Corporation is seeking an Executive Casino Host to engage premium patrons, resolve requests and disputes, and manage guest experiences on-site in Delaware. The role focuses on delivering exceptional service and coordinating upgrades while maintaining detailed patron records.

The ideal candidate will handle high-end guest interactions, drive trips, and promote guest programs, ensuring a seamless and luxurious casino experience for VIP guests.

Qualifications

• Resolves high-end patrons' requests and disputes.
• Maintains detailed records of premium patron comments.
• Welcomes guests and delivers exceptional customer service.

Responsibilities

• Initiates phone contact with premium patrons to drive trips.
• Handles hotel upgrades for expected arrivals.
• Encourages guests to enroll in programs or memberships.

Skills

Patron relations

Premium customer service

Conflict resolution

Job description

Bally’s Corporation is seeking an Executive Casino Host to engage premium patrons, resolve requests and disputes, and manage guest experiences on-site in Delaware. The role focuses on delivering exceptional service and coordinating upgrades while maintaining detailed patron records.

The ideal candidate will handle high-end guest interactions, drive trips, and promote guest programs, ensuring a seamless and luxurious casino experience for VIP guests.