Elite Casino Host - VIP Guest Relations & Events

Bally’s Corporation; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

$7 Daily Garage Parking

Job summary

Bally’s Corporation in Chicago seeks a dynamic Guest Services role to foster entertaining experiences aligned with Bally’s Born to Entertain philosophy. You will promote a guest-centric culture, greet and host customers, and support planning of events and programs to boost revenue while maintaining excellent service standards.

Ideal candidates will have strong communication, public relations, and Microsoft Office skills, with knowledge of casino systems, and must meet regulatory requirements and

Qualifications

• Must be able to work weekends, weeknights, and holidays.
• Must have a working knowledge of table games and slot machines.
• Excellent written and verbal communications skills are required.
• High-level public relations and customer service skills are required.
• Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems.
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations.
• Must be 21 years of age or older

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Observe all employees in their contact with guests and work with management to improve friendliness and courtesy
• Assist with phone solicitation
• Perform other duties as assigned
• Assist in planning and executing events and programs to stimulate revenue growth and improve guest service levels

Skills

Written and verbal communication

Public relations

Customer service

Microsoft Office

Casino systems knowledge

Job description

Bally’s Corporation in Chicago seeks a dynamic Guest Services role to foster entertaining experiences aligned with Bally’s Born to Entertain philosophy. You will promote a guest-centric culture, greet and host customers, and support planning of events and programs to boost revenue while maintaining excellent service standards.

Ideal candidates will have strong communication, public relations, and Microsoft Office skills, with knowledge of casino systems, and must meet regulatory requirements and