Casino Host: VIP Guest Experience & Events

Bally’s Corporation; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Bally's Corporation is seeking a Casino Guest Host to build relationships with players, resolve opportunities, and grow loyalty through the Marquee Rewards program. You will engage guests on the casino floor, coordinate hospitality, and drive customer retention with personalized service.

The role requires strong guest services experience, ability to handle conflicts, and a proactive approach to outreach, events, and credit procedures where applicable.

Qualifications

• One year of hosting experience with adequate customer following preferred.
• Minimum of one year Casino Guest Service experience (Player Development, Slots, or Table Games).
• Minimum of five years customer service experience and/or training.

Responsibilities

• Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Develops relationship with players to grow customer base and increase Company revenues by ensuring retention and repeat business.
• Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor, coordinating hospitality and special requests.
• Promotes enrollment in the Marquee Rewards program and increases participation.
• Maintains visibility on the casino floor to greet guests during visits and events.
• Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Uses telemarketing, correspondence, referrals, email and events to grow existing business.
• Achieves departmental sales and growth goals.
• Maintains invitation lists for special events and hosting opportunities.
• Supports and demonstrates superior customer service per department and company standards.
• Attends and aids in coordinating special events.
• Monitors patron activity and profitability of all assigned players.
• Complies with all corporate/local policies, procedures, and guidelines.
• Maintains confidentiality and professionalism; may involve credit lines per state law.

Skills

Hosting experience

Customer service

Credit procedures knowledge

Job description

Bally's Corporation is seeking a Casino Guest Host to build relationships with players, resolve opportunities, and grow loyalty through the Marquee Rewards program. You will engage guests on the casino floor, coordinate hospitality, and drive customer retention with personalized service.

The role requires strong guest services experience, ability to handle conflicts, and a proactive approach to outreach, events, and credit procedures where applicable.