Elite Casino Host: VIP Guest Experience & Events

Delaware Park; Wilmington (DE); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Delaware Park is seeking a Casino Host to coordinate and lead on- and off-site events for high-limit guests, driving loyalty and incremental business. The role requires strong English communication, discretion, and the ability to work a flexible schedule in a fast-paced environment.

Typically 3–5 years of Casino Host experience and knowledge of casino operations are preferred. The role emphasizes guest relations, incident reporting, and maintaining confidentiality on all duties.

Qualifications

• Three to five years of Casino Host experience preferred.
• English, Cantonese, Mandarin or Vietnamese dialects sufficient to perform the role.
• Must pass background check and Delaware Lottery licensing requirements.
• Proficiency with Microsoft Windows systems.

Responsibilities

• Establish, coordinate and lead on- and off-site events for high-limit guests.
• Maintain knowledge of machines, tables, promotions and events.
• Generate incremental business and drive loyalty through written and telemarketing.
• Maintain an active presence on the casino floor and engage high-value guests.
• Review guest profiles to identify needs and opportunities daily.
• Foster a positive, confidential guest relationship and environment.

Skills

English proficiency

Cantonese

Mandarin

Vietnamese

Customer service

Tools

Microsoft Windows

Job description

Delaware Park is seeking a Casino Host to coordinate and lead on- and off-site events for high-limit guests, driving loyalty and incremental business. The role requires strong English communication, discretion, and the ability to work a flexible schedule in a fast-paced environment.

Typically 3–5 years of Casino Host experience and knowledge of casino operations are preferred. The role emphasizes guest relations, incident reporting, and maintaining confidentiality on all duties.