VIP Casino Host: Elite Patron Relations & Growth

Bally's Corporation; Dover (DE); On-site; USD 37,000 - 50,500; Full time

Benefits offered by this job

30 days free rides with DART

Delaware Commute Solutions reimburse.

Job summary

Bally's Corporation seeks a premium guest relations host to engage high-value patrons, drive visits and maintain exceptional service in Dover, Delaware. The role focuses on welcoming guests, encouraging Capital Club enrollment and developing VIP relationships for incremental visits.

Starting compensation is $43,888 with additional benefits and requirements including weekend/night availability, background checks and a DE Lottery license.

Qualifications

• Sales management experience required.
• Excellent verbal and written communication.
• Ability to work weekends, holidays, and nights.
• Must pass background check and obtain DE Lottery license.
• Proficient in Windows programs (Word, Excel, Access).

Responsibilities

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high-end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
• Develops relationships with VIP casino guests to ensure incremental visits.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits and identifies new gaming guests for the players' club program.
• Meets and greets players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning the club and explains club benefits.
• Participates in various promotional programs and activities of the department as required.
• Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card and provides assistance in completing the club application forms.
• Maintains familiarity with the IGS System.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors and guests.
• Follows all relevant policies and procedures.
• Provides exceptional customer service.
• Performs other duties as assigned.

Skills

Sales management

Customer service

Communication skills

English proficiency

Education

Bachelor's degree in Marketing

Tools

Windows

Word

Excel

Access

Job description

Bally's Corporation seeks a premium guest relations host to engage high-value patrons, drive visits and maintain exceptional service in Dover, Delaware. The role focuses on welcoming guests, encouraging Capital Club enrollment and developing VIP relationships for incremental visits.

Starting compensation is $43,888 with additional benefits and requirements including weekend/night availability, background checks and a DE Lottery license.