Casino Host: VIP Guest Experience & Events

Bally's Interactive; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Bally's Interactive is seeking a guest-focused hospitality professional to resolve guest opportunities, conflicts, and complaints while growing the player base and revenues through Marquee Rewards enrollment and tailored hospitality arrangements.

The role requires being highly visible on the casino floor, proactively contacting guests, and coordinating events to deliver exceptional service in a regulated gaming environment.

Qualifications

• Must maintain confidentiality and a high level of professionalism at all times.
• Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.

Responsibilities

• Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.
• Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assist with special requests.
• Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program.
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.
• Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.
• Achieves departmental sales and growth goals.
• Develops in-house invitation lists for special events and other significant hosting events.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Attends and aids in the coordination of special events.
• Monitors patron activity and profitability of all assigned players.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Job description

Bally's Interactive is seeking a guest-focused hospitality professional to resolve guest opportunities, conflicts, and complaints while growing the player base and revenues through Marquee Rewards enrollment and tailored hospitality arrangements.

The role requires being highly visible on the casino floor, proactively contacting guests, and coordinating events to deliver exceptional service in a regulated gaming environment.