Player Development - Executive Casino Host

Bally’s Corporation; Dover (DE); On-site; USD 89,000 - 150,000; Full time

Job summary

Bally’s Corporation is seeking an Executive Casino Host to engage premium patrons, resolve requests and disputes, and manage guest experiences on-site in Delaware. The role focuses on delivering exceptional service and coordinating upgrades while maintaining detailed patron records.

The ideal candidate will handle high-end guest interactions, drive trips, and promote guest programs, ensuring a seamless and luxurious casino experience for VIP guests.

Qualifications

• Resolves high-end patrons' requests and disputes.
• Maintains detailed records of premium patron comments.
• Welcomes guests and delivers exceptional customer service.

Responsibilities

• Initiates phone contact with premium patrons to drive trips.
• Handles hotel upgrades for expected arrivals.
• Encourages guests to enroll in programs or memberships.

Skills

Patron relations

Premium customer service

Conflict resolution

Job description

Player Development - Executive Casino Host - Bally’s Corporation

Responsibilities

Initiates phone contact with premium patrons to drive trips. Resolves all high-end patrons' requests/disputes. Reconciles all comps outside of point redemption. Maintains a detailed record of premium patron comments. Handles all hotel upgrades for expected arrivals. Welcomes guests, provides exceptional customer service, encourages guests to enroll in …

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales
• Gambling Facilities and Casinos

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