Premium Car Rental Concierge & Delivery Specialist

United States 1 AB Car Rental Services, Inc; Kenner (LA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, Dental and Other Insurance

401(k) retirement plan

Employee discounts on rentals

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Kenner, LA. You will be the face of first-class service, delivering premium, personalized experiences from doorstep delivery to airport arrivals.

You will ensure flawless interactions, friendly communication, and detailed attention to logistics in a fast-paced environment. Previous hospitality or car rental experience is preferred; 18+ with a valid driver’s license required.

Qualifications

• Minimum 1 year experience in a customer service role.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License.
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Act as the front-line customer experience specialist for Avis First customers, ensuring a seamless, personalized experience from delivery to collection.
• Responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.
• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.

Skills

Customer service

Communication

Tech proficiency

Driver’s license

Multitasking

Flexibility

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Kenner, LA. You will be the face of first-class service, delivering premium, personalized experiences from doorstep delivery to airport arrivals.

You will ensure flawless interactions, friendly communication, and detailed attention to logistics in a fast-paced environment. Previous hospitality or car rental experience is preferred; 18+ with a valid driver’s license required.