On-Site Premium CX Specialist — $5/hr Incentive

Avis Budget Group; Kenner (LA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Bi-weekly wage

On-the-job training

Paid time off

Medical, Dental and Other Insurance

401k retirement plan

Employee discounts on rentals

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Kenner, LA to deliver premium service from vehicle delivery to collection. You’ll be the face of first-class service, ensuring a welcoming, professional and personalized rental experience.

You will communicate across phone, text, email and app to confirm logistics, greet customers, assist with luggage, and provide vehicle overviews while coordinating with a team for timely deliveries and pickups.

Qualifications

• Minimum 1 year experience in a customer service role.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a best-in-class customer experience from delivery to collection.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members.
• Communicate proactively with premium-level customers via phone, text, email and app.

Skills

Customer service

Verbal communication

Multitasking

Tools

Mobile devices

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Kenner, LA to deliver premium service from vehicle delivery to collection. You’ll be the face of first-class service, ensuring a welcoming, professional and personalized rental experience.

You will communicate across phone, text, email and app to confirm logistics, greet customers, assist with luggage, and provide vehicle overviews while coordinating with a team for timely deliveries and pickups.