Premium Car Delivery & Experience Specialist

Avis Budget Group, Inc.; Kenner (LA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Insurance (Medical, Dental, etc.)

401k benefits

Employee discounts

Job summary

Avis Budget Group is hiring an Avis First Customer Experience Specialist in Kenner, LA. This on-site role centers on delivering premium service, guiding customers from pickup to return, and ensuring flawless logistics and communications.

Eligibility includes at least 1 year in customer service, a friendly demeanor, strong communication, and a valid driver's license. Expect competitive pay with incentives and comprehensive benefits.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Hospitality

Communication

Driver's License

Job description

Avis Budget Group is hiring an Avis First Customer Experience Specialist in Kenner, LA. This on-site role centers on delivering premium service, guiding customers from pickup to return, and ensuring flawless logistics and communications.

Eligibility includes at least 1 year in customer service, a friendly demeanor, strong communication, and a valid driver's license. Expect competitive pay with incentives and comprehensive benefits.