Premium Car Product Genius

Sloane Toyota Inc; Allentown (Lehigh County); On-site; USD 25,000 - 39,000; Full time

Job summary

BMW Mini of Allentown is seeking a Genius to provide product information and demonstrations, acting as a product expert and customer-service oriented advisor. The role focuses on customer interaction rather than traditional sales and requires passion for BMW/Mini branding.

The Genius will engage with guests in person and by phone, explaining ownership benefits and engineering advantages, while maintaining a high standard of professional communication and hospitality.

Qualifications

• 1 year in upscale, retail, or customer-centric environment preferred.
• Must communicate in non-technical terms with clients who have varying levels of technical knowledge.
• Comfort in interacting with clients via phone and in person.
• Excellent verbal and written communication, especially via email.

Responsibilities

• Provide product information and demonstrations to customers.
• Assist guests through the ownership experience and explain BMW/Mini benefits and engineering features.
• Maintain a high-quality brand image and deliver a pressure-free ownership experience.

Skills

Tech savvy

Customer service

Communication

Job description

BMW Mini of Allentown is seeking a Genius to provide product information and demonstrations, acting as a product expert and customer-service oriented advisor. The role focuses on customer interaction rather than traditional sales and requires passion for BMW/Mini branding.

The Genius will engage with guests in person and by phone, explaining ownership benefits and engineering advantages, while maintaining a high standard of professional communication and hospitality.