BMW and Mini GENIUS

MINI of Allentown; Allentown (Lehigh County); On-site; USD 21,000 - 28,000; Full time

Job summary

BMW Mini of Allentown is seeking a Genius to deliver product information and demonstrations to guests in a pressure-free, service-oriented role. This is not a sales position; focus is on customer interaction and ownership experience.

As a product expert, you will guide customers before, during, and after purchase, communicating clearly, both in person and by email, with a passion for BMW and Mini engineering.

Qualifications

• Must be tech savvy with the ability to understand products and features.
• Excellent verbal and written communication, including email.
• Experience in hospitality, retail, or customer-centric environments is a plus.
• Ability to explain technical concepts in non-technical terms.

Responsibilities

• Interacts with customers to provide product information and demonstrations.
• Guides customers through ownership experience before, during, and after purchase.
• Represents BMW and Mini with a high-quality brand image and professionalism.

Skills

Tech savvy

Customer service

Communication skills

Multitasking

Fast learning

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

BMW and Mini GENIUS

Full Time

5 days ago Requisition ID: 1353

BMW Mini of Allentown has a unique opportunity available to join in the automotive industry.

A Genius provides clients with comprehensive product information throughout the ownership experience. This is not a sales position.

Instead, your focus will be customer interaction and product demonstration. Unlike a traditional sales role, our Genius is a product expert and customer service-oriented position. We currently have openings at our location for BMW Genius or Mini Genius. MINI, a British automotive brand, has been owned by BMW Group for over 20 years - a powerful partnership, marked by German engineering, that's brought us to new heights of MINIness.

Given the complexity of today's cars, BMW and Mini Geniuses are customers' go-to advisors for product understanding before, during, and after each purchase.

Requirements:

• You must be tech savvy


• Hospitality, technical customer support, and/or consumer electronic experience a plus.


• Must be patient and able to communicate in non-technical terms with clients who have very little technical knowledge.


• Comfort in interacting with clients via phone and in person.


• Excellent verbal and written communication skills; specifically when communicating by email.


• 1 year in upscale, retail, or customer- centric environment preferred


• Absolute passion about all things BMW or Mini ; promote high quality brand image.


• Ability to multi task


• When applicable , factory training must be successfully completed


• This position receives hourly pay with fast advancement

A Genius provides a pressure-free ownership experience. One that helps guests better understand the operation, benefits and value of BMW and Mini innovations and engineering advantages. This higher degree of understanding will help guests better appreciate their vehicles, which in turn create a stronger emotional connection to the brand.

BMW Mini of Allentown is a member of The Sloane Automotive Group. We provide the training that you need to succeed!