BMW & Mini Product Genius | Expert Customer Experience

MINI of Allentown; Allentown (Lehigh County); On-site; USD 21,000 - 28,000; Full time

Job summary

BMW Mini of Allentown is seeking a Genius to deliver product information and demonstrations to guests in a pressure-free, service-oriented role. This is not a sales position; focus is on customer interaction and ownership experience.

As a product expert, you will guide customers before, during, and after purchase, communicating clearly, both in person and by email, with a passion for BMW and Mini engineering.

Qualifications

• Must be tech savvy with the ability to understand products and features.
• Excellent verbal and written communication, including email.
• Experience in hospitality, retail, or customer-centric environments is a plus.
• Ability to explain technical concepts in non-technical terms.

Responsibilities

• Interacts with customers to provide product information and demonstrations.
• Guides customers through ownership experience before, during, and after purchase.
• Represents BMW and Mini with a high-quality brand image and professionalism.

Skills

Tech savvy

Customer service

Communication skills

Multitasking

Fast learning

Job description

BMW Mini of Allentown is seeking a Genius to deliver product information and demonstrations to guests in a pressure-free, service-oriented role. This is not a sales position; focus is on customer interaction and ownership experience.

As a product expert, you will guide customers before, during, and after purchase, communicating clearly, both in person and by email, with a passion for BMW and Mini engineering.