BMW Product Genius

BMW of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K plan

Monthly team lunches

Holiday parties

Employee events

Community involvement

Growth opportunities

Job summary

P&W Foreign Cars in Pittsburgh is seeking a BMW Genius dedicated to delivering world-class customer service and deep product knowledge across sales and aftersales.

The role focuses on vehicle configuration, product presentations, test drives, and clear explanations of features, with strong collaboration with the client advisor and BMW Genius team to ensure a seamless customer experience.

Qualifications

• 1 year in an upscale, retail or customer-centric environment preferred.
• Hospitality, technical customer support and/or consumer electronic experience is a plus.
• Using a computer and tablets to look up information.
• Using equipment consistent with industry standards.

Responsibilities

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
• Supports the client advisor in product related tasks and activities
• Greets customers in the sales and service departments and introduces BMW Genius services
• Provides extensive and customer oriented product experience and explains complex features based on customers’ actual needs
• Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)
• Fully explains the application and benefits of vehicle features in both the sales and service environments
• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes
• Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
• Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings
• Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
• Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
• Maintains high ethical standards and a professional appearance at all times

Skills

Customer service

Product knowledge

Tech-savvy

Communication

Tools

Tablets

CRM systems

Mobile apps

Job description

P&W Foreign Cars is Pittsburgh, Pennsylvania's premier source for BMW and MINI vehicles. We've been a family-owned and operated dealership group for over 50 years, and make a point to go above and beyond for our employees. P&W is a tight knit organization, and we're always looking for qualified, enthusiastic individuals to join our growing team!

We are seeking a BMW Genius with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide “world class” customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available.

The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

What We Offer

• Health insurance
• Dental insurance
• 401K plan
• Monthly team lunches
• Holiday parties
• Employee events
• Community involvement
• Growth opportunities

Responsibilities

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
• Supports the client advisor in product related tasks and activities
• Greets customers in the sales and service departments and introduces BMW Genius services
• Provides extensive and customer oriented product experience and explains complex features based on customers’ actual needs
• Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)
• Fully explains the application and benefits of vehicle features in both the sales and service environments
• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes
• Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
• Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings
• Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
• Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
• Maintains high ethical standards and a professional appearance at all times

Qualifications

• Valid driver’s license preferred
• 1 year in an upscale, retail or customer-centric environment preferred
• Hospitality, technical customer support and/or consumer electronic experience is a plus
• Using a computer and tablets to look up information
• Using equipment consistent with industry standards