Premium AV Event Technician — Hospitality Setup & Service

Encore; Rogers (AR); On-site; USD 18,000 - 23,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. This role reports to Operations leadership and works on-site at hotel/conference settings.

Responsibilities include equipment setup, customer service, and on-site troubleshooting, with coordination among staff and vendors. A valid driver’s license and ability to lift 50 lbs are required; 60‑day training for certifications may apply.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 60 days to validate training and certifications.
• 1 year of customer service or hospitality experience preferred.
• 1 year of AV experience or equivalent in an educational environment preferred.

Responsibilities

• Set up, operate, and breakdown basic AV equipment for events.
• Exceed client expectations and maintain positive client relationships on-site.
• Troubleshoot equipment and software issues as needed.
• Complete order entries in Navigator and coordinate with vendors.

Skills

Customer service

Hospitality

Communication

Technical troubleshooting

Education

High School Diploma

Associate’s degree preferred

Tools

Navigator

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. This role reports to Operations leadership and works on-site at hotel/conference settings.

Responsibilities include equipment setup, customer service, and on-site troubleshooting, with coordination among staff and vendors. A valid driver’s license and ability to lift 50 lbs are required; 60‑day training for certifications may apply.