Premium Auto Tech Experience Specialist

Fletcher Jones Motorcars; Santa Monica (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

BMW of Santa Monica is seeking a BMW Genius to help customers understand and enjoy the brand’s advanced technology. You will support vehicle deliveries, Encore Delivery appointments, and answer technology questions on the service drive, serving as a trusted product expert throughout the ownership journey.

The ideal candidate loves technology, communicates clearly, and delivers a premium guest experience. You will stay up to date on BMW models and collaborate with Sales and Service to ensure a

Qualifications

• Strong interest in automotive technology and the ability to quickly learn new products and features.
• Excellent communication skills with the ability to explain technology in a simple, patient, and engaging way.
• Customer-focused approach with a commitment to providing a premium guest experience.
• Professional, polished, approachable, and comfortable working directly with customers.
• Strong attention to detail, organization, and follow-through.
• Ability to work collaboratively in a fast-paced dealership environment.
• Valid driver's license and ability to meet applicable dealership and manufacturer requirements.

Responsibilities

• Welcome guests and provide a personalized, premium BMW ownership experience.
• Educate customers on BMW technology, vehicle features, controls, connectivity, and driver-assistance systems.
• Conduct vehicle deliveries and Encore Delivery appointments to reinforce the customer’s buying decision and help them get the most from their BMW.
• Support customers after delivery by answering product questions and providing hands-on technology assistance.
• Assist guests on the service drive with vehicle features and technology, adding value to the service experience and strengthening customer confidence in their vehicle.
• Stay current on BMW models, features, technology, and product updates.
• Partner with Sales, Service, and other dealership teams to provide a seamless customer experience.

Skills

Automotive technology interest

Excellent communication

Customer-focused

Professional demeanor

Attention to detail

Collaborative teamwork

Valid driver's license

Job description

BMW of Santa Monica is seeking a BMW Genius to help customers understand and enjoy the brand’s advanced technology. You will support vehicle deliveries, Encore Delivery appointments, and answer technology questions on the service drive, serving as a trusted product expert throughout the ownership journey.

The ideal candidate loves technology, communicates clearly, and delivers a premium guest experience. You will stay up to date on BMW models and collaborate with Sales and Service to ensure a