Tech-Savvy Vehicle Product Concierge

Voss Auto Network; Dayton (OH); On-site; USD 30,000 - 47,000; Full time

Job summary

Voss Village BMW is seeking a BMW Genius with a passion for technology and exceptional customer service. The role focuses on delivering comprehensive product information throughout the sales and after-sales process and supporting the client advisor with product tasks.

The ideal candidate will be self-motivated, detail-oriented, and capable of explaining complex vehicle features to customers while leveraging digital tools to enhance satisfaction in both sales and service settings.

Qualifications

• Maintains high ethical standards and a professional appearance at all times.
• Must have a valid driver's license with a good driving record. Have to be able to drive a manual transmission.
• Will have to work evenings and weekends when the customers are available.
• Must pass a background check and Drug screening.

Responsibilities

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover, and customer service after purchase
• Supports the client advisor in product-related tasks and activities
• Greets customers in the sales and service departments and introduces BMW Genius services
• Provides extensive and customer-oriented product experience and explains complex features based on customers' actual needs
• Utilizes app and web-based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Provides transparent product information to the Genius community, sales representatives, and Contact Information Centers (CIC)
• Fully explains the application and benefits of vehicle features in both the sales and service environments
• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries, and any scheduling changes
• Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
• Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features, benefits, and potential shortcomings
• Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
• Achieves management-assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process

Job description

Voss Village BMW is seeking a BMW Genius with a passion for technology and exceptional customer service. The role focuses on delivering comprehensive product information throughout the sales and after-sales process and supporting the client advisor with product tasks.

The ideal candidate will be self-motivated, detail-oriented, and capable of explaining complex vehicle features to customers while leveraging digital tools to enhance satisfaction in both sales and service settings.