Product Genius: Tech-Savvy Customer Experience Pro

Voss Auto Network; Centerville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Voss Village BMW is hiring a BMW Genius with an affinity for technology and a passion for delivering exceptional customer service. This role focuses on providing comprehensive product information during sales and after-sales processes and supporting sales staff with product-related tasks.

The successful candidate will be self-motivated, detail-oriented, and able to drive customer satisfaction. Evening and weekend availability is required to meet customer demand at Voss Village BMW in

Qualifications

• Proven ability to explain vehicle features and benefits to customers.
• Strong emphasis on customer satisfaction and attention to detail.
• Comfort with tech and car configuration tools.
• Flexible availability including evenings and weekends.

Responsibilities

• Provide comprehensive product information throughout the sales process.
• Support the client advisor in product-related tasks.
• Greet customers and introduce Genius services.
• Explain complex features based on customer needs.
• Use app and web-based systems to facilitate sales and service processes.
• Maintain communication with sales staff on appointments and deliveries.

Skills

Product knowledge

Customer service

Communication

Sales support

Job description

Voss Village BMW is hiring a BMW Genius with an affinity for technology and a passion for delivering exceptional customer service. This role focuses on providing comprehensive product information during sales and after-sales processes and supporting sales staff with product-related tasks.

The successful candidate will be self-motivated, detail-oriented, and able to drive customer satisfaction. Evening and weekend availability is required to meet customer demand at Voss Village BMW in