Premium Auto Service Advisor - Elevate Guest Experience

Herb Chambers Honda of Burlington; Sudbury (MA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

401k with company match

Health plan

Job summary

Herb Chambers Honda of Burlington is seeking an energetic Service Advisor to greet customers, present and sell needed services, and maintain the manufacturer’s schedule. You will build rapport and ensure customer satisfaction through effective communication and service planning.

The role requires a valid driver's license, excellent customer service, and the ability to manage a fast-paced work environment with limited supervision.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).
• Must be able to manage in a fast paced work environment with limited supervision.
• Must have great customer service, phone and computer skills.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up and CSI.

Skills

Customer service

Phone skills

Computer skills

Job description

Herb Chambers Honda of Burlington is seeking an energetic Service Advisor to greet customers, present and sell needed services, and maintain the manufacturer’s schedule. You will build rapport and ensure customer satisfaction through effective communication and service planning.

The role requires a valid driver's license, excellent customer service, and the ability to manage a fast-paced work environment with limited supervision.