Guest-Centric Automotive Service Advisor

Herb Chambers Honda of Burlington; Lynnfield (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays and PTO

Paid training

Stock Awards (select staff)

Health savings

401k with company match

Pet Insurance

Job summary

Herb Chambers Honda of Burlington in Lynnfield, MA is seeking an energetic Service Advisor to join our dealership team. You will greet customers, assess service needs, present estimates, and coordinate with technicians to ensure timely and accurate repairs.

The role emphasizes customer service excellence, honest communication, and adherence to manufacturer guidelines. Prior Service Advisor experience is highly preferred, and a valid driver's license is required.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license.
• Previous automotive Service Advisor experience heavily preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.

Skills

Service advisor experience

Customer service

Communication

Job description

Herb Chambers Honda of Burlington in Lynnfield, MA is seeking an energetic Service Advisor to join our dealership team. You will greet customers, assess service needs, present estimates, and coordinate with technicians to ensure timely and accurate repairs.

The role emphasizes customer service excellence, honest communication, and adherence to manufacturer guidelines. Prior Service Advisor experience is highly preferred, and a valid driver's license is required.