Guest-Centric Auto Service Advisor

Herb Chambers Honda of Burlington; Burlington (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock Awards

Health insurance

401k match

Employee discounts

Job summary

Herb Chambers Honda of Burlington in Burlington, MA is seeking a proactive Service Advisor to welcome customers, gather vehicle information, and present recommended maintenance and repair options. You will work closely with technicians to generate accurate estimates and keep customers informed throughout the service process.

The ideal candidate has strong communication and sales skills, solid computer and phone abilities, and a commitment to guest satisfaction.

Qualifications

• Experience as a service advisor preferred.
• Excellent communication and customer service skills.
• Must be able to pass background and drug screening.

Responsibilities

• Greet customers and obtain pertinent vehicle information.
• Actively promote maintenance services and build rapport with customers.
• Generate and present accurate repair estimates to customers.
• Establish and communicate repair timelines to customers and technicians.
• Schedule service appointments and follow up to drive repeat visits and CSI.

Skills

Customer service

Communication

Sales skills

Time management

Tools

CRM software

Job description

Herb Chambers Honda of Burlington in Burlington, MA is seeking a proactive Service Advisor to welcome customers, gather vehicle information, and present recommended maintenance and repair options. You will work closely with technicians to generate accurate estimates and keep customers informed throughout the service process.

The ideal candidate has strong communication and sales skills, solid computer and phone abilities, and a commitment to guest satisfaction.