Guest‑Focused Automotive Service Advisor

Herb Chambers Honda of Burlington; Burlington (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Medical insurance

Vision insurance

Dental insurance

401k with company match

Pet Insurance

Job summary

Herb Chambers Honda of Burlington in Burlington, MA is seeking a Service Advisor to join our team. The Service Advisor is the face of the dealership for service customers, presenting and selling products and services while following factory schedules.

You will greet customers, build rapport, and provide accurate estimates to support service operations. Experience as an automotive Service Advisor is heavily preferred; candidates must be 18+, have a valid license, and pass background/drug

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturer specs.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed procedures for customer post follow-up and CSI goals.
• Adhere to warranty guidelines and protect customer and company information.

Skills

Customer service

Communication

Sales

Time management

Job description

Herb Chambers Honda of Burlington in Burlington, MA is seeking a Service Advisor to join our team. The Service Advisor is the face of the dealership for service customers, presenting and selling products and services while following factory schedules.

You will greet customers, build rapport, and provide accurate estimates to support service operations. Experience as an automotive Service Advisor is heavily preferred; candidates must be 18+, have a valid license, and pass background/drug