Automotive Service Advisor — Guest Experience Leader

Herb Chambers Honda of Burlington; Danvers (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and IA

Employee discounts on parts andService

Job summary

Herb Chambers Honda of Burlington in Danvers, MA is seeking a Service Advisor to greet customers, present and sell maintenance services, and coordinate with technicians to keep vehicles on schedule.

You will build rapport, deliver accurate estimates, and follow manufacturer guidelines while delivering exceptional guest experiences. This role offers a competitive base with bonus potential in a fast-paced dealership environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to explain repairs and recommendations clearly.
• Proficiency with dealership computer systems and scheduling tools.

Responsibilities

• Greet service customers and obtain vehicle information.
• Promote and upsell maintenance and repair services.
• Provide accurate repair estimates and timelines to customers.
• Coordinate with technicians to ensure timely, quality work.
• Maintain CSI through professional interactions and follow-up.

Skills

Customer service

Phone skills

Computer skills

Job description

Herb Chambers Honda of Burlington in Danvers, MA is seeking a Service Advisor to greet customers, present and sell maintenance services, and coordinate with technicians to keep vehicles on schedule.

You will build rapport, deliver accurate estimates, and follow manufacturer guidelines while delivering exceptional guest experiences. This role offers a competitive base with bonus potential in a fast-paced dealership environment.