Elite Automotive Service Advisor: Guest Experience Leader

Herb Chambers Honda of Burlington; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Medical, vision, dental plans

401k with company match

Pet Insurance

Job summary

Herb Chambers Honda of Burlington, part of Asbury Automotive Group, seeks a Service Advisor to drive exceptional guest experiences and promote automotive service solutions. You will greet customers, present repair options, and build rapport while adhering to the manufacturer’s maintenance schedules.

We offer a competitive compensation package ($80,000-$110,000+), weekly pay, comprehensive benefits, and opportunities for career development within a large dealer network.

Qualifications

• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer CSI at or above Asbury’s goals
• Comply with all laws and company policy regarding customer information
• Must manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Skills

Customer service

Communication

Sales

Computer skills

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Herb Chambers Honda of Burlington, part of Asbury Automotive Group, seeks a Service Advisor to drive exceptional guest experiences and promote automotive service solutions. You will greet customers, present repair options, and build rapport while adhering to the manufacturer’s maintenance schedules.

We offer a competitive compensation package ($80,000-$110,000+), weekly pay, comprehensive benefits, and opportunities for career development within a large dealer network.