Premium Auto Service Advisor: Elevate Customer Experience

House Auto Group; California; On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

100% health insurance

401K retirement plan

Job summary

HOUSE Automotive is seeking a Service Advisor for our Encino, CA location to guide clients through the service process and deliver an exceptional experience from check-in to delivery.

You will build trust, present maintenance decisions clearly, coordinate with technicians, and help drive sales and efficiency in the service department. This role supports growth across Southern California locations and emphasizes Porsche passion.

Qualifications

• Strong sales, customer service, and relationship-building skills.
• Exceptional communication and follow-up abilities.
• Able to educate clients without high-pressure sales tactics.
• Highly organized with strong attention to detail and workflow management.
• Calm, professional and solution-oriented under pressure.
• Experience creating estimates, repair orders, and maintenance recommendations.
• Knowledge of technician workflow and service department processes.
• 経験 TekMetric/Shop Genie preferred but not required.
• Proficient with email and text-based communication tools.
• Strong problem-solving and customer-satisfaction focus.
• Passion for Porsche vehicles and automotive industry.
• Self-motivated, coachable and committed to improvement.

Responsibilities

• Deliver a world-class customer experience through proactive communication and follow-up.
• Create accurate repair orders, estimates, and service recommendations.
• Present maintenance and repair recommendations with confidence and transparency.
• Coordinate with technicians to ensure accurate diagnostics and timelines.
• Monitor vehicle progress and keep clients informed throughout repairs.
• Maintain detailed documentation in the shop management system.
• Schedule future maintenance needs and follow up on declined services.
• Ensure all repair orders are complete and compliant with standards.
• Identify and document marketing sources for new clients.
• Support departmental sales, gross profit, and customer satisfaction goals.
• Communicate effectively via phone, email, text, and in-person.
• Collaborate with technicians, parts suppliers, and management.

Skills

Sales

Customer service

Relationship-building

Communication

Organization

Attention to detail

Problem-solving

Teamwork

Continuous improvement

Porsche passion

Coachability

Tools

TekMetric

Shop Genie

Job description

HOUSE Automotive is seeking a Service Advisor for our Encino, CA location to guide clients through the service process and deliver an exceptional experience from check-in to delivery.

You will build trust, present maintenance decisions clearly, coordinate with technicians, and help drive sales and efficiency in the service department. This role supports growth across Southern California locations and emphasizes Porsche passion.