Service Advisor

House Auto Group; California; Vor Ort; USD 50.000 - 100.000; Vollzeit

Benefits dieser Stelle

100% health insurance

401K retirement plan

Zusammenfassung

HOUSE Automotive is seeking a Service Advisor for our Encino, CA location to guide clients through the service process and deliver an exceptional experience from check-in to delivery.

You will build trust, present maintenance decisions clearly, coordinate with technicians, and help drive sales and efficiency in the service department. This role supports growth across Southern California locations and emphasizes Porsche passion.

Qualifikationen

• Strong sales, customer service, and relationship-building skills.
• Exceptional communication and follow-up abilities.
• Able to educate clients without high-pressure sales tactics.
• Highly organized with strong attention to detail and workflow management.
• Calm, professional and solution-oriented under pressure.
• Experience creating estimates, repair orders, and maintenance recommendations.
• Knowledge of technician workflow and service department processes.
• 経験 TekMetric/Shop Genie preferred but not required.
• Proficient with email and text-based communication tools.
• Strong problem-solving and customer-satisfaction focus.
• Passion for Porsche vehicles and automotive industry.
• Self-motivated, coachable and committed to improvement.

Aufgaben

• Deliver a world-class customer experience through proactive communication and follow-up.
• Create accurate repair orders, estimates, and service recommendations.
• Present maintenance and repair recommendations with confidence and transparency.
• Coordinate with technicians to ensure accurate diagnostics and timelines.
• Monitor vehicle progress and keep clients informed throughout repairs.
• Maintain detailed documentation in the shop management system.
• Schedule future maintenance needs and follow up on declined services.
• Ensure all repair orders are complete and compliant with standards.
• Identify and document marketing sources for new clients.
• Support departmental sales, gross profit, and customer satisfaction goals.
• Communicate effectively via phone, email, text, and in-person.
• Collaborate with technicians, parts suppliers, and management.

Kenntnisse

Sales

Customer service

Relationship-building

Communication

Organization

Attention to detail

Problem-solving

Teamwork

Continuous improvement

Porsche passion

Coachability

Tools

TekMetric

Shop Genie

Jobbeschreibung

# Service AdvisorWe’re hiring a Service Advisor for our Encino location. The Service Advisor serves as the primary point of contact for our clients, guiding them through the service process while delivering an exceptional customer experience from check-in to vehicle delivery. This role is responsible for building trust with clients, communicating repair recommendations clearly, coordinating with technicians, and helping drive sales, efficiency, and profitability within the service department.**Locations:** Encino, CA**Salary:** $50,000 – $100,000 + Performance Bonuses (final package determined based on experience and qualifications)**Benefits:** 100% Health Insurance, 401(k)**Experience Required:** Porsche or Luxury Automotive Service Center## Responsibilities:* Deliver a world-class customer experience through proactive communication and follow-up* Create accurate repair orders, estimates, and service recommendations* Present maintenance and repair recommendations with confidence, transparency, and professionalism* Coordinate with technicians to ensure accurate diagnostics, repair timelines, and customer updates* Monitor vehicle progress and keep clients informed throughout the repair process* Maintain detailed documentation and notes within the shop management system* Schedule future maintenance needs and follow up on declined services when appropriate* Ensure all repair orders are complete, accurate, and compliant with company standards* Identify and document marketing sources for all new clients* Assist in achieving departmental sales, gross profit, and customer satisfaction goals* Communicate effectively through phone, email, text messaging, and in-person interactions* Support a positive team environment by working collaboratively with technicians, parts suppliers, and management* Uphold the reputation and integrity of HOUSE Automotive through every customer interaction## Qualifications:* Strong sales, customer service, and relationship-building skills* Exceptional communication and follow-up abilities* Proven ability to build trust and educate clients without high-pressure sales tactics* Highly organized with strong attention to detail and workflow management* Ability to remain calm, professional, and solution-oriented in fast-paced environments* Experience creating estimates, repair orders, and maintenance recommendations* Understanding of technician workflow, shop operations, and service department processes* Experience using TekMetric and Shop Genie platforms preferred but not required* Comfortable using email, text messaging platforms, and digital communication tools* Strong problem-solving skills and commitment to customer satisfaction* Passion for Porsche vehicles and the automotive industry* Self-motivated, coachable, accountable, and committed to continuous improvement## What We Offer:* $50,000 – $100,000 + Performance Bonuses (final package determined based on experience and qualifications)* 100% employer-paid health insurance* 401K retirement plan* Career growth opportunities across multiple Southern California locations* A collaborative and Porsche-passionate team environment## Locations:* Pasadena, CA* Encino, CA* Thousand Oaks, CA### How to Apply:Interested candidates are invited to submit their resume and a brief cover letter outlining their interest in the role and any relevant experience. Apply by filling out the form at the bottom of this page.*HOUSE Automotive is wholly independent, and is not affiliated with Dr. Ing. h.c. F. Porsche AG, Porsche Cars North America, Inc., or any of their subsidiaries, affiliates, dealers, or representatives. Porsche trademarks used within the pages of HOUSE Automotive are solely the property of Dr. Ing. h.c. F. Porsche AG.*