Automotive Service Advisor - Elevate Customer Experience

Group 1 Automotive

Atlanta (GA)

In loco

USD 40.000 - 60.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Health Insurance

401(k) plan with company match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Descrizione del lavoro

Group 1 Automotive, a Fortune 250 leader in automotive retail, is seeking a high-performing Automotive Service Advisor at Jaguar Buckhead & Land Rover Buckhead in Atlanta. We value excellence, collaboration, and career growth, offering competitive pay and benefits.

You’ll greet customers, gather vehicle information, and guide them on maintenance per manufacturer specifications. The role emphasizes accuracy in estimates, appointment scheduling, warranty adherence, and building CSI through

Competenze

Minimum 1 year of Service Advisor experience is required.
CDK, Xtime, and TSD Experience Preferred.
Strong communication and customer service skills.
Proficient in basic computer skills.

Mansioni

Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
Actively promote and build rapport with the customer.
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Generate and provide customer with a complete and accurate estimate of repair.
Establish and communicate completion time of repair with customer and technician.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index).
Strictly follow the manufacturer’s warranty guidelines and procedures.
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores.
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property.