Pre-Sales Solutions Architect for UCaaS/CCaaS

CallTower Inc; City of Rochester (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Market compensation

Medical plans

Dental/Vision

PTO starts day one

401k match

Parental leave

Life insurance

LTD

EAP

Telehealth

Gym pass

Job summary

CallTower Inc. is seeking a Junior Solution Architect to act as a technical resource for Customer Success and Sales, translating complex concepts for business and technical audiences. You will identify technical issues, ensuring customer satisfaction throughout the sales process and collaborate with product teams on new offerings.

The role requires strong presentation skills, experience in pre-sales, and ability to work with UCaaS/CCaaS platforms, with travel as needed.

Qualifications

• Bachelor’s degree in CS, Engineering, or related field or 6+ years of experience.
• 3+ years in pre-sales engineering, PM, or product development.
• 3+ years in UCaaS/CCaaS platforms and related products.
• Certifications in UCaaS/CCaaS are a plus.
• Professional business attitude in client-facing environments.
• Willingness to travel locally, nationally, and internationally.
• Strong written and verbal communication with business-focused tech storytelling.
• Ability to prepare labor estimates for professional services.

Responsibilities

• Provide pre-sales support to identify solutions meeting business and technical requirements.
• Conduct client consultations for voice infrastructure, and design/plan implementations.
• Collaborate to diagnose gaps and provide design-level guidance.
• Develop demo materials, including PowerPoint and questions list.
• Deliver effective demos of CallTower products and services.
• Oversee scoping and creation of Statements of Work.
• Identify optimal technical solutions to client needs.
• Share best practices for roadmap to the solution.
• Respond to RFIs/RFPs with collaboration from sales.
• Convey customer requirements to Product Management.
• Collaborate with Product team to deploy new products.

Skills

Pre-Sales Engineering

UCaaS/CCaaS expertise

Executive communication

Project management

Solution design

Labor estimates

Travel flexibility

Education

Bachelor’s degree or 6+ years experience

Job description

CallTower Inc. is seeking a Junior Solution Architect to act as a technical resource for Customer Success and Sales, translating complex concepts for business and technical audiences. You will identify technical issues, ensuring customer satisfaction throughout the sales process and collaborate with product teams on new offerings.

The role requires strong presentation skills, experience in pre-sales, and ability to work with UCaaS/CCaaS platforms, with travel as needed.