Solutions Engineer: UCaaS & AI for Enterprises (Remote)

Zoom

Washington (District of Columbia)

Hybrid

USD 146,000 - 319,000

Full time

4 days ago

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Job summary

Zoom is seeking a Senior Solutions Engineer in the United States to act as the lead technical advocate for strategic accounts. You will translate complex, multi-product collaboration solutions into customer value and drive technical sales engagements with the Strategic Accounts team.

In this high-visibility role, you will design architectures, run POCs, and capture feedback to influence product and engineering.

Qualifications

5+ years of solutions engineering experience supporting enterprise-level customers in technical pre-sales.
Strong working knowledge across the full UCaaS stack: SaaS collaboration, cloud voice, contact center, video, and unified communications.
Hands-on familiarity with API integrations, networking protocols, security best practices, and cloud infrastructure (AWS, Azure, GCP).

Responsibilities

Partner with the Strategic Accounts AE to drive technical sales engagements across the full Zoom platform.
Lead technical discovery, solution design, custom demos, and proofs of concept for complex enterprise challenges.
Serve as the primary technical advocate, translating customer requirements into product recommendations and driving feature requests.
Articulate Zoom's architectural advantages, AI use cases, and broader vision to technical and executive stakeholders.
Gather market intelligence from field engagements to refine sales strategies and inform roadmaps.
Collaborate cross-functionally to manage RFPs/RFQs, remove blockers, and accelerate deals.