VoIP & UCaaS Solutions Engineer (Cloud Communications)

Clio

United States

Hybrid

USD 123,000 - 166,000

Full time

14 days+

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Benefits offered by this job

Top-tier health benefits

Hybrid work environment

Flexible time off

401k matching

Clioversary program

Job summary

Clio is seeking a Solutions Engineer to join its Sales team with a dedicated VoIP/telephony focus. You will own technical scoping, solution architecture, and handoff to Customer Success, collaborating with Account Executives to support and close deals.

Ideal candidates bring 2+ years in SaaS Solutions Engineering, deep VoIP knowledge, and a proven ability to translate complex tech into business value. This hybrid role emphasizes cross-functional collaboration and end-to-end deal execution.

Qualifications

2+ years of experience as a Solutions Engineer for a SaaS provider.
Working knowledge of VoIP/telephony fundamentals including SIP, codecs, call routing, number porting, and network requirements.
Creative problem solver with a proven track record of success.
Ambitious, curious mindset to always work to find creative solutions to difficult problems.
Strong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value.
Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets.
Comfortable delivering technical sales presentations, product positioning, and objection handling, including questions about call quality, network readiness, hardware compatibility, and migration risk.
Ability to build strong relationships with internal and external stakeholders.
Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure.

Responsibilities

Provide business value and technical sales support for assigned opportunities for VoIP/telephony related deals.
Collaborate closely with Sales to clearly articulate: Clio Cloud communication capabilities and App Ecosystem integration partners.
Understand competitive landscape and differentiation, migration services, and industry best practices.
Serve as the technical lead and owner of technical deal strategy, including VoIP-specific scoping such as number porting complexity, network readiness, hardware/desk phone requirements, and multi-office or high call-volume routing needs.
Strategize with Sales to create business value, drive urgency, and contribute to revenue goals.
Enable Sales to deliver targeted, business-value driven VoIP/telephony demonstrations, and meetings.
Guide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations, and hardware provisioning.
Serve as a knowledgeable resource on telecom regulatory and compliance topics relevant to presales conversations.
Stay on top of industry news, AI tools, technology products, platforms, and partners to provide deep ecosystem expertise.
Collaborate closely with Product, Customer Success, and Engineering teams to help collect, document, communicate, and influence product roadmap.