Junior Solutions Architect

CallTower Inc; City of Rochester (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Market compensation

Medical plans

Dental/Vision

PTO starts day one

401k match

Parental leave

Life insurance

LTD

EAP

Telehealth

Gym pass

Job summary

CallTower Inc. is seeking a Junior Solution Architect to act as a technical resource for Customer Success and Sales, translating complex concepts for business and technical audiences. You will identify technical issues, ensuring customer satisfaction throughout the sales process and collaborate with product teams on new offerings.

The role requires strong presentation skills, experience in pre-sales, and ability to work with UCaaS/CCaaS platforms, with travel as needed.

Qualifications

• Bachelor’s degree in CS, Engineering, or related field or 6+ years of experience.
• 3+ years in pre-sales engineering, PM, or product development.
• 3+ years in UCaaS/CCaaS platforms and related products.
• Certifications in UCaaS/CCaaS are a plus.
• Professional business attitude in client-facing environments.
• Willingness to travel locally, nationally, and internationally.
• Strong written and verbal communication with business-focused tech storytelling.
• Ability to prepare labor estimates for professional services.

Responsibilities

• Provide pre-sales support to identify solutions meeting business and technical requirements.
• Conduct client consultations for voice infrastructure, and design/plan implementations.
• Collaborate to diagnose gaps and provide design-level guidance.
• Develop demo materials, including PowerPoint and questions list.
• Deliver effective demos of CallTower products and services.
• Oversee scoping and creation of Statements of Work.
• Identify optimal technical solutions to client needs.
• Share best practices for roadmap to the solution.
• Respond to RFIs/RFPs with collaboration from sales.
• Convey customer requirements to Product Management.
• Collaborate with Product team to deploy new products.

Skills

Pre-Sales Engineering

UCaaS/CCaaS expertise

Executive communication

Project management

Solution design

Labor estimates

Travel flexibility

Education

Bachelor’s degree or 6+ years experience

Job description

Position Summary

The Junior Solution Architect serves as a technical resource to the Customer Success and Sales team, acting as a vital collaborator with CallTower’s sales and product teams. This position requires the ability to clearly communicate technology concepts and solution positioning to both business and technical users, ensuring that all stakeholders fully understand the value and capabilities of the proposed solutions. The Junior Solution Architect is also responsible for identifying all technical issues related to customer accounts, ensuring customer satisfaction is maintained throughout each stage of the sales process.

Position Responsibilities

• Provide pre‑sales support to identify and present solutions that meet the business and technical requirements of our customers within our product portfolio
• Perform client consultations supporting the voice infrastructure, and sharing recommendations for designing, planning, and implementation
• Collaborate with various teams to diagnose solution gaps, evaluate design issues and provide design‑level guidance where needed
• Develop materials to ensure consistent product demos so that they are done uniformly. This would include PowerPoint presentations and sales documentation to be used during the specific demo. This would include the list of questions that need to be asked prior to the demo starting
• Deliver effective demos of CallTower’s main products and services including the ancillary products. (MS Teams, Cisco Webex, Zoom, CT Cloud Voice, CT Cloud Fax, CT Text, CT Call Recording, CT Analytics, CT Unite)
• Oversee scoping, identification and creation of Statements of Work (SOW) for solutions
• Identify optimal technical solutions to solve the existing customers’ needs
• Share best practices for recommended roadmap to achieve the proposed solution
• Provide specifications according to which the solution is defined, managed, and delivered
• Crosstrain with different product lines and communicate the value of products to others
• Able to respond to functional and technical elements of RFIs/RFPs in a collaborative manner with the sales team assigned
• Convey customer requirements to Product Management teams
• Collaborate with the Product team to deploy new products

Technical Skills / Qualifications

• Bachelor’s degree in computer science, Engineering, or related discipline. Or 6+ years of relevant work experience
• Strong executive presentation skills with the ability to guide senior business leaders through proposed solutions, clearly articulating business value, and driving stakeholder alignment
• 3+ years of Experience in Pre-Sales Engineering, project management, or product development.
• 3+ years of Experience with UCaaS or CCaaS platforms as well as ancillary products to support these solutions
• Technical certifications relating to UCaaS or CCaaS is an asset for the role
• A professional business attitude and courteous manner toward clients, partners, and co-workers
• Ability to work weekends and/or off‑hours as necessary to meet clients' needs
• This position may require travel, locally, nationally, and internationally
• Excellent written and verbal communication skills which include demonstrated experience presenting technology recommendations from a business perspective
• Ability to generate labor estimates for professional services

Benefits

• Annual Market comp evaluation
• 85% employer paid Medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass