Solutions Architect, Professional Services - Client Impact

Talkdesk; United States; On-site; USD 109,000 - 164,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disability Insurance

401(k) plan

Uncapped paid time off

14 paid holidays each year

Job summary

A leading tech company in the United States seeks a Solutions Architect to lead client engagements and architect customized solutions. This role demands a strong background in Professional Services or Consulting, with experience in CCaaS and UCaaS solutions. You will create Statements of Work, collaborate across teams, and communicate effectively with clients. A passion for solving problems and excellent communication skills are essential for success in this dynamic environment.

Qualifications

• 3-5 years of experience in Professional Services or Consulting.
• Experience in CCaaS and UCaaS solutions.
• Software implementation or coding experience is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Lead scoping and discovery sessions with sales and client teams.
• Engage with clients to architect tailored solutions.
• Create accurate Statements of Work and proposed solutions.
• Partner closely with product, implementation, and sales teams.

Skills

Professional Services or Consulting experience

CCaaS and UCaaS solutions

Engaging personality

Excellent verbal and written communication skills

Ability to work cross-functionally in a fast-paced environment

Education

3-5 years of experience in Professional Services or Consulting

5 years of IT project management experience

Tools

Salesforce

REST/SOAP/WSDL

Job description

A leading tech company in the United States seeks a Solutions Architect to lead client engagements and architect customized solutions. This role demands a strong background in Professional Services or Consulting, with experience in CCaaS and UCaaS solutions. You will create Statements of Work, collaborate across teams, and communicate effectively with clients. A passion for solving problems and excellent communication skills are essential for success in this dynamic environment.