Pre-Need Family Services Advisor

S.E. Combined Services of Florida

Houston (TX)

On-site

USD 42,000 - 65,000

Full time

4 days ago

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Job summary

Service Corporation International (SCI) in Houston, TX seeks a Family Service Counselor to assist client families by arranging at-need cemetery services and selling pre-need plans. You will generate leads, build lasting relationships with families, and collaborate with funeral directors to ensure compassionate, high-quality service.

Responsibilities include prospecting, presenting options, following up on inquiries, and maintaining thorough records.

Qualifications

Must be able to pass the Company's internal presentation certification within thirty days of hire.
Availability to work evenings and weekends every month.
Willingness to drive frequently.
Ability to obtain and maintain an insurance license if required by state laws.
Flexible hours and potential 12-hour days.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service or sales experience preferred.

Responsibilities

Prospect for leads a minimum of 1-2 hours daily and obtain referrals.
Explain and present funeral and pre-need options to families.
Build trust-based relationships and follow up on referrals and inquiries.
Collaborate with funeral directors and staff to ensure seamless, high-quality service.
Prepare for appointments with attention to detail and professionalism.
Maintain records of activities and outcomes for productivity tracking.
Support families through the process and educate on pre-planning benefits.