Family Service Counselor - Pre-Need & Client Solutions

Service Corporation International; Northport (AL); Hybrid; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Northport, AL seeks a Family Service Advisor to assist families with cemetery arrangements and pre-need planning. The role emphasizes delivering exemplary service, prospecting, and driving revenue through a commission-based structure.

You will lead client consultations, build trust-based relationships, and coordinate with funeral directors and location staff to ensure a high-quality, compassionate experience for families.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or education and experience.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation: prospect at least 1–2 hours daily and obtain referrals.
• Build relationships with families, respond promptly with empathy and professionalism.
• Collaborate with funeral directors and staff to provide seamless service.

Skills

Customer service

Sales experience

Empathy

Communication skills

Education

High school diploma or equivalent

1-2 years of college

Tools

Basic computer skills

Job description

Service Corporation International in Northport, AL seeks a Family Service Advisor to assist families with cemetery arrangements and pre-need planning. The role emphasizes delivering exemplary service, prospecting, and driving revenue through a commission-based structure.

You will lead client consultations, build trust-based relationships, and coordinate with funeral directors and location staff to ensure a high-quality, compassionate experience for families.