Family Service Counselor — Pre-Need Sales

Service Corporation International; Colorado Springs (CO); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Colorado Springs seeks a Family Service Counselor to guide families through funeral, cemetery and pre-need arrangements with empathy and professionalism. You will build trust with families, present options, and work with the SCI team to ensure compassionate, comprehensive service.

Responsibilities include prospecting, generating referrals, managing inquiries, and coordinating with funeral directors to deliver seamless, high-quality outcomes while contributing

Qualifications

• Pass the Company’s internal presentation certification within thirty days of hire.
• Ability to work a number of evenings and/or weekends every month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Flexible hours but may require up to 12 hours in a day.
• Must treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Responsibilities

• Prospect 1–2 hours daily.
• Obtain referrals from families served and build relationships.
• Explain and present presentations to families served and referred families.
• Maintain and track activity levels to ensure productivity.
• Build relationships with families and stay in touch to ensure satisfaction.
• Prepare for appointments and perform procedures with professionalism and attention to detail.
• Collaborate with funeral directors and staff to provide seamless service.
• Follow up on customer problems and requests.

Skills

Customer service

Sales

Communication

Empathy

Driving

Education

High school diploma or equivalent

Some college (1-2 years)

Tools

Computer literacy

Job description

Service Corporation International in Colorado Springs seeks a Family Service Counselor to guide families through funeral, cemetery and pre-need arrangements with empathy and professionalism. You will build trust with families, present options, and work with the SCI team to ensure compassionate, comprehensive service.

Responsibilities include prospecting, generating referrals, managing inquiries, and coordinating with funeral directors to deliver seamless, high-quality outcomes while contributing