Pre-Need Family Sales Counselor

Service Corporation International; Spokane (WA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Spokane, WA. You will serve families by presenting cemetery and pre-need options, while driving revenue through personalized, compassionate service.

You will lead generation efforts, nurture relationships, and coordinate with funeral directors and other staff to ensure high-quality, respectful service for grieving families.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of college or equivalent education/experience preferred.
• 1–2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation and prospecting for new families served.
• Presentations to families and referrals.
• Build and maintain relationships with families and community partners.
• Respond to client inquiries professionally and promptly.
• Coordinate with funeral directors and location staff to ensure seamless service.
• Document activities and maintain accurate client records.

Skills

Lead generation

Prospecting

Building relationships

Customer service

Sales ability

Communication

Empathy

Time management

Education

High school diploma or equivalent

1–2 years college or equivalent

Tools

Computer literacy

Job description

Service Corporation International is seeking a Family Service Counselor in Spokane, WA. You will serve families by presenting cemetery and pre-need options, while driving revenue through personalized, compassionate service.

You will lead generation efforts, nurture relationships, and coordinate with funeral directors and other staff to ensure high-quality, respectful service for grieving families.