Pre-Need Family Service Sales Counselor

Service Corporation International; Lower Moreland Township (PA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Opportunity for high earnings

Job summary

Service Corporation International is seeking a Family Service Counselor to support families by presenting cemetery and pre-need options with empathy and professionalism. You will generate leads, obtain referrals, network with communities, and maintain touchpoints to ensure satisfaction.

The role requires occasional evenings and weekends, driving frequently, and the ability to complete an internal presentation certification within 30 days.

Qualifications

• Pass a company presentation certification within 30 days of hire.
• Evenings and weekends availability as required.
• Must be able to drive frequently and maintain valid license.
• Empathy, respect, and strong customer service skills.
• Basic computer knowledge and software usage.

Responsibilities

• Lead generation and prospecting daily to drive sales.
• Obtain referrals from families served and build community networks.
• Explain and present cemetery and pre-need options to families.
• Develop understanding of family needs and provide value solutions.
• Maintain timely follow-up to ensure satisfaction and build trust.
• Collaborate with funeral directors and staff for seamless service.
• Prepare for appointments with professionalism and attention to detail.

Skills

Customer service

Sales

Communication

Relationship building

Lead generation

Presentations

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Driver's license

Presentation certification

Job description

Service Corporation International is seeking a Family Service Counselor to support families by presenting cemetery and pre-need options with empathy and professionalism. You will generate leads, obtain referrals, network with communities, and maintain touchpoints to ensure satisfaction.

The role requires occasional evenings and weekends, driving frequently, and the ability to complete an internal presentation certification within 30 days.