Family Service Counselor - Pre-Need & At-Need Sales

Sci Corp; Spokane (WA); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Spokane, WA is seeking a Family Service Counselor to serve families with at-need cemetery arrangements and pre-need plans, delivering exemplary personalized service and supporting cemetery revenue. You will be the primary contact for families and guide them through decisions with care.

Responsibilities include lead generation, building trust with families, coordinating with funeral directors and staff, and following through on inquiries.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or education and experience.
• 1-2 years of customer service or sales experience preferred.
• Valid driver's license with acceptable driving record.
• Insurance license if required by state/province law.

Responsibilities

• Lead generation and presenting to families; scheduling and following up.
• Build relationships with families and respond to inquiries professionally.
• Coordinate with funeral directors and staff to ensure seamless service.
• Prepare for appointments with professionalism and attention to detail.
• Maintain referrals and protect family interests through pre-planning education.

Skills

Customer service

Communication

Empathy

Time management

Education

High School Diploma

College credits 1-2 years

Tools

Basic computer skills

Job description

Sci Corp in Spokane, WA is seeking a Family Service Counselor to serve families with at-need cemetery arrangements and pre-need plans, delivering exemplary personalized service and supporting cemetery revenue. You will be the primary contact for families and guide them through decisions with care.

Responsibilities include lead generation, building trust with families, coordinating with funeral directors and staff, and following through on inquiries.