Practice Support Specialist II

Beth-Israel-Lahey-Health; Salem (NH); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Salem, NH is seeking a patient access specialist to greet patients, manage check-in, scheduling, and referrals, and support front-desk operations.

Responsibilities include coordinating with practice teams, handling payments, and ensuring privacy and courteous service; candidates need strong communications, basic computer skills, and 1-3 years in healthcare or service roles.

Qualifications

• High school diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greet patients and visitors with courtesy, service, respect and privacy.
• Act as central communication source for patient care, providing information and guidance.
• Perform check in, registration, scheduling, verification of demographic and fiscal data.
• Collect co-payments following standards for co-payment processing.
• Schedule, reschedule and cancel appointments.
• Obtain and enter referrals.
• Level II: Facilitate billing functions and support the practice manager as needed.

Skills

Written communications

Oral communications

Knowledge

Team work

Customer service

Education

High school diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health in Salem, NH is seeking a patient access specialist to greet patients, manage check-in, scheduling, and referrals, and support front-desk operations.

Responsibilities include coordinating with practice teams, handling payments, and ensuring privacy and courteous service; candidates need strong communications, basic computer skills, and 1-3 years in healthcare or service roles.