Practice Performance & Quality Coordinator

Optum; Phoenix (AZ); On-site; USD 28,000 - 50,000; Full time

Job summary

UnitedHealth Group in Phoenix seeks a Practice Performance Coordinator to support quality initiatives and data analysis across clinics. You will analyze HEDIS/STAR performance, identify barriers and work with local leaders to implement improvement strategies.

The role collaborates with PCPs and clinic staff, maintains knowledge of HEDIS/STAR standards, and generates reports to monitor progress. A Medical Assistant training and strong MS Office skills are required.

Qualifications

• High school graduate or GED.
• Completion of a Medical Assistant program, or Military Medic program.
• Proficient using Microsoft Office applications, including databases, word-processing, and Excel.
• Proficiency in medical terminology and patient safety procedures.
• Proven solid communication skills to translate and communicate medical information clearly to patients and colleagues.

Responsibilities

• Analyze data, evaluate for data integrity and data deficits and document findings.
• Analyze and trend HEDIS/STAR rates, identify barriers to improvement of rates and create interpretive exhibits.
• Obtains quality detail report and flags patient’s charts with the missing measures.
• Works closely with local leadership to execute quality strategies.
• Supports and assists PCPs/clinics with quality data collection.
• Provides reports and monitors performance at local level.
• Engages PCP and clinic staff in developing strategies to close quality gaps.
• Supports and improves communication between market and corporate departments.
• Maintains education/knowledge base of HEDIS/STARs standards and guidelines.
• Performs all other related duties as assigned.

Skills

Proficient communication

Medical terminology

Customer/patient interaction

Education

Medical Assistant program

Military Medic program

High school diploma or GED

Tools

Microsoft Office

Job description

UnitedHealth Group in Phoenix seeks a Practice Performance Coordinator to support quality initiatives and data analysis across clinics. You will analyze HEDIS/STAR performance, identify barriers and work with local leaders to implement improvement strategies.

The role collaborates with PCPs and clinic staff, maintains knowledge of HEDIS/STAR standards, and generates reports to monitor progress. A Medical Assistant training and strong MS Office skills are required.