Patient Services Specialist - Scheduling & Billing

Partner's Healthcare; Boston (MA); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham seeks an Administrative Assistant to support busy clinical operations. You will handle front-desk tasks, schedule appointments, check patients in and out, and help with billing forms and records filing, under general supervision.

You must be organized, able to manage multiple tasks, and communicate clearly in writing and on the phone. Proficiency with Office Suite and patient flow processes is expected; experience with scheduling and billing systems is a plus.

Qualifications

• High School diploma required; 2-3 years office experience preferred.
• Proficiency with Office Suite and clear written communication.
• Ability to manage multiple tasks and maintain organized workflow.

Responsibilities

• Perform routine administrative and clerical duties in a clinical office.
• Schedule patient appointments and manage appointment records.
• Greet patients and assist with check-in/check-out processes.
• Answer calls, route inquiries, and handle routine messages.
• Process billing forms and file documents in medical records.

Skills

Office software

Phone and message handling

Time management

Written communication

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Billing systems

EMR (Electronic Medical Records)

Job description

Mass General Brigham seeks an Administrative Assistant to support busy clinical operations. You will handle front-desk tasks, schedule appointments, check patients in and out, and help with billing forms and records filing, under general supervision.

You must be organized, able to manage multiple tasks, and communicate clearly in writing and on the phone. Proficiency with Office Suite and patient flow processes is expected; experience with scheduling and billing systems is a plus.