Practice Operations Leader – Primary Care

Beth Israel Lahey Health; Newburyport (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Beth Israel Lahey Health seeks an Assistant Practice Manager to lead daily operations of a primary care practice, ensuring exceptional patient service. You will plan staff work, coordinate workflows, and implement systems to maintain high standards while supporting clinicians.

The role requires 3–5 years of related experience with 1–3 years in supervision, and strong Microsoft Office skills. Salary ranges reflect healthcare setting expectations and vaccination requirements.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• 3–5 years related work experience; 1–3 years supervisory/management experience.
• Advanced skills with Microsoft applications including Outlook, Word, Excel and Access.

Responsibilities

• Supervises support staff involved in clinical and administrative activities, with an emphasis on sensitivity to patients and meeting service standards.
• Plans, organizes and oversees work schedules and assignments of support staff to meet operational needs.
• Plans, assigns and evaluates work of support staff; involved in performance reviews and staff feedback.
• Implements processes to ensure efficient processing of work including time of service, scheduling, referrals, pre-registration and visit ticket entry.
• Works with the Practice Managers to develop office orientation procedures and protocols.
• Coordinate, supervise and participate in physician billing; act as primary staff resource for clinicians regarding charge entry.
• Provides weekly reports of revenue cycle activities to the Practice Manager.
• Has the authority to direct and support employees daily work activities.
• Assists in planning, monitoring and/or managing budget in the department.

Skills

Leadership

Staff supervision

Customer service

Communication

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

Outlook

Excel

Job description

Beth Israel Lahey Health seeks an Assistant Practice Manager to lead daily operations of a primary care practice, ensuring exceptional patient service. You will plan staff work, coordinate workflows, and implement systems to maintain high standards while supporting clinicians.

The role requires 3–5 years of related experience with 1–3 years in supervision, and strong Microsoft Office skills. Salary ranges reflect healthcare setting expectations and vaccination requirements.