Practice Operations Lead - Patient Care & Team Mentor

Beth Israel Lahey Health; Boston (MA); On-site; USD 32,000 - 43,000; Full time

Job summary

Beth Israel Lahey Health seeks an organized health-administration professional to greet patients, manage check-in, and support clinical teams. You will handle scheduling, data entry, and ensure accurate patient information flows within the practice.

You will coordinate with physicians and nurses, maintain confidentiality, and mentor junior staff while improving daily workflows. This role emphasizes service quality and teamwork in a fast-paced care setting.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Basic familiarity with computers and ability to navigate web-based applications.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience.

Responsibilities

• Communicates with patients and staff in a courteous, helpful manner and provides accurate information.
• Takes patient information, prioritizes data, and facilitates communication to providers.
• Performs check-in, registration, and demographic data verification in a computer system.
• Ensures patient records and documents are available with proper identification.
• Assists with phlebotomy, EKGs, vital signs, and related tests as needed.
• Acts as a role model and mentor to practice support team; oversees work and suggests process improvements.
• Monitors patient flow, facilitates timely service delivery, and liaises between patient and staff.
• Maintains clean exam rooms and manages supplies.
• Schedules diagnostic and lab tests; handles insurance data, prior authorizations, referrals.
• Assembles records per policy and handles requests for patient information.

Skills

Customer service

Written communications

Oral communications

Teamwork

Problem solving

Attention to detail

Education

High School diploma or GED

MA/EMT/CNA/LNA certificate or diploma

Tools

Computer systems / EMR

Job description

Beth Israel Lahey Health seeks an organized health-administration professional to greet patients, manage check-in, and support clinical teams. You will handle scheduling, data entry, and ensure accurate patient information flows within the practice.

You will coordinate with physicians and nurses, maintain confidentiality, and mentor junior staff while improving daily workflows. This role emphasizes service quality and teamwork in a fast-paced care setting.