Endocrinology Practice Operations Lead

Anna Jaques Hospital; Cambridge (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Coordinator to oversee daily operations of a physician’s practice. You will plan and organize the work of support staff, maintain service standards, and act as a resource to providers, other clinicians, and overall practice staff.

Serves as a role model for promoting excellent care with compassion, maintaining effective workflows, and interacting with patients, families, and other colleagues.

Qualifications

• High school diploma or GED with 2–3 years of Medical Assisting experience.
• MA Certification or equivalent education required.
• Strong customer relations and communication skills.
• Ability to train and mentor staff.

Responsibilities

• Lead daily office operations and improve patient access workflows.
• Coordinate staff coverage, vacations, and CME schedules.
• Implement and monitor office policies with leadership.
• Provide feedback on training needs and process improvements.
• Ensure equipment, supplies, and facilities are maintained.
• Coordinate onboarding/offboarding and Epic training.
• Monitor revenue cycle activities and respond to billing inquiries.
• Assist in practice budget preparation and variance analysis.

Skills

Customer service

Interpersonal communication

Leadership

Training staff

Administrative coordination

Education

High school diploma or GED

Medical Assistant Certification

Associates degree in Medical Assisting

Tools

EPIC

MS Office

Job description

Beth Israel Lahey Health is seeking a Practice Coordinator to oversee daily operations of a physician’s practice. You will plan and organize the work of support staff, maintain service standards, and act as a resource to providers, other clinicians, and overall practice staff.

Serves as a role model for promoting excellent care with compassion, maintaining effective workflows, and interacting with patients, families, and other colleagues.