Practice Operations Lead: Team & Scheduling

Brigham and Women's Hospital; Boston (MA); On-site; USD 54,000 - 79,000; Full time

Job summary

Brigham and Women's Hospital in Boston is seeking a capable administrator to coordinate and oversee day-to-day outpatient practice operations. You will supervise clinical support staff, manage HR processes, and ensure smooth workflow across scheduling, billing, and patient flow.

This onsite role emphasizes leadership, staff development, and adherence to organizational policies while maintaining high service standards in a complex academic healthcare setting.

Qualifications

• Associate's Degree preferred
• High School Diploma or Equivalent required

Responsibilities

• Recruit, hire, evaluate, train and develop support staff.
• Provide day-to-day supervision and direction to support staff.
• Assign work and monitor performance.
• Coordinate managed care/billing processes including referrals and insurance verification.
• Manage patient scheduling, wait times, staff coverage, and follow-up appointments.
• Oversee purchase orders, petty cash, and check requests.
• Maintain and order office supplies and equipment.

Skills

Office Suite

Communication

Leadership

People management

Time management

GAAP

Priorities management

Education

Associate's Degree

High School Diploma

Job description

Brigham and Women's Hospital in Boston is seeking a capable administrator to coordinate and oversee day-to-day outpatient practice operations. You will supervise clinical support staff, manage HR processes, and ensure smooth workflow across scheduling, billing, and patient flow.

This onsite role emphasizes leadership, staff development, and adherence to organizational policies while maintaining high service standards in a complex academic healthcare setting.