Healthcare Practice Operations Lead

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Coordinator to oversee daily operations of a physician's practice and ensure efficient patient access. The role involves coordinating staffing, implementing policies, and guiding staff with training and process improvements.

The successful candidate will have 2–3 years of Medical Assisting experience, CPR certification, and strong interpersonal skills. Epic experience is a plus as you collaborate with hospital departments and providers.

Qualifications

• High school graduate or GED is required.
• 2-3 years of experience in Medical Assisting or related field.
• Demonstrated patient-facing and customer service skills.
• CPR certification required; phlebotomy skills helpful.

Responsibilities

• Oversee daily office operations and ensure patient access flows smoothly.
• Coordinate staff coverage and schedules, including vacations and CME.
• Implement and monitor office policies, procedures, and protocols.
• Provide feedback on training needs and process improvements.
• Maintain office equipment, supplies, and vendor relations; monitor invoices.
• Assist in onboarding and offboarding of staff and coordinate Epic training.

Skills

Customer service

Interpersonal skills

Mentoring/training

CPR certified

EPIC experience

Education

MA Certificate

Associates Degree in Medical Assisting

EMT

PCT

Nursing student with one clinical rotation

Tools

EPIC

Job description

Beth Israel Lahey Health is seeking a Practice Coordinator to oversee daily operations of a physician's practice and ensure efficient patient access. The role involves coordinating staffing, implementing policies, and guiding staff with training and process improvements.

The successful candidate will have 2–3 years of Medical Assisting experience, CPR certification, and strong interpersonal skills. Epic experience is a plus as you collaborate with hospital departments and providers.