Primary Care Practice Operations Leader

Beth Israel Lahey Health; Billerica (MA); On-site; USD 62,000 - 100,000; Full time

Job summary

Beth Israel Lahey Health seeks a Primary Care Practice Manager to oversee a high-volume, multi-provider practice. You will lead operational and staff development efforts, manage budgets and payroll, and collaborate with clinical leadership to ensure top-tier patient care and service quality.

You will foster a culture of safety, improve patient access, and coordinate staffing and scheduling to optimize daily operations.

Qualifications

• A Bachelor’s or advanced degree is preferred.
• Demonstrated management skills with leadership experience.
• Two years of leadership experience in a physician office in a provider setting.
• Strong knowledge of electronic medical record systems.
• Strong overall computer skills.
• Knowledge of third party billing and coding requirements, with the ability to communicate with all levels of staff and the provider community.

Responsibilities

• Follow corporate and practice policies and procedures.
• Work with Director, Site Operations/Practice Administrator to develop annual budgets and demonstrate cost effectiveness during budget preparation.
• Accurately execute established payroll procedures, including time cards and timekeeping systems utilization.
• Respond to patient inquiries.
• Coordinate maintenance, repair and cleaning of the practice; monitor building appearance and address deficiencies.
• Supervise staff performance to ensure adherence to standards; review performance for pay increases, promotions, transfers and HR actions.
• Train and orient new staff to policies and tasks; establish work schedules and assign staff.
• Counsel, discipline and manage personnel as needed; determine retraining where necessary.
• Communicate regularly with the Director to evaluate operations.
• Act as liaison between support staff and providers; ensure coverage for patient flow.
• Develop and monitor provider weekly schedules and on-call coverage.
• Provide back-up coverage in administrative or clinical areas as needed.
• Conduct regular staff meetings to ensure clear communication of expectations.
• Maintain petty cash and oversee cash handling; manage supply ordering and inventory.
• Participate in mandatory education and continuous improvement efforts.

Skills

Leadership

Staff development

Operations management

Budgeting

Payroll procedures

EMR knowledge

Billing & coding knowledge

Communication skills

Education

Bachelor's degree

Advanced degree preferred

Tools

EMR systems

Job description

Beth Israel Lahey Health seeks a Primary Care Practice Manager to oversee a high-volume, multi-provider practice. You will lead operational and staff development efforts, manage budgets and payroll, and collaborate with clinical leadership to ensure top-tier patient care and service quality.

You will foster a culture of safety, improve patient access, and coordinate staffing and scheduling to optimize daily operations.