Outpatient Clinic Operations Lead

Anna Jaques Hospital; Boston (MA); On-site; USD 33,000 - 47,000; Full time

Job summary

Beth Israel Lahey Health seeks a capable operations supervisor to oversee the daily functioning of an outpatient clinical practice. You will lead front desk and clinical support scheduling, ensure efficient patient flow, and supervise workflow systems to maintain high service standards.

The role demands experience in healthcare settings, strong communication, and the ability to analyze processes. You will collaborate with clinicians and staff to improve revenue cycle reporting and operational

Qualifications

• High School diploma or GED required. Associate's degree preferred.
• 3-5 years related work experience required.
• Experience in a clinical/healthcare setting.
• Experience with computer systems including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs.
• Monitors provider's schedules to ensure that staff maximizes opportunities for efficient patient scheduling and timely patient flow.
• Oversees referral management and billing processes and may provide staff education. Act as a resource for clinicians and staff. Provides regular revenue cycle and volume reports to Manager/Director.
• Implements and oversees quality assurance processes and systems in collaboration with the Manager/Director.
• Provides ongoing feedback to Manager regarding training needs, staff performance and process improvement. May provide feedback to Manager in the performance review process for staff.

Skills

Customer service

Written communications

Oral communications

Team work

Problem solving

Decision making

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office

Outlook

Excel

Access

Web-based applications

Job description

Beth Israel Lahey Health seeks a capable operations supervisor to oversee the daily functioning of an outpatient clinical practice. You will lead front desk and clinical support scheduling, ensure efficient patient flow, and supervise workflow systems to maintain high service standards.

The role demands experience in healthcare settings, strong communication, and the ability to analyze processes. You will collaborate with clinicians and staff to improve revenue cycle reporting and operational