Practice Operations Lead — Clinical Ops & Patient Experience

NYU Langone; New York (NY); On-site; USD 101,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellness program

Job summary

NYU Langone Health is seeking a Practice Operations Manager (FGP) for the Murray Hill campus to provide administrative and operational leadership across clinical operations, human resources, patient experience and facilities. The role partners with FGP leadership to plan and implement improvements and new initiatives, supervising staff and ensuring compliant, high-quality patient care.

The position emphasizes collaboration with revenue cycle management, FGP Administrators, and other stakeholders

Qualifications

• Bachelor's Degree in Health Care Administration or related discipline, required.
• Minimum of 2-3 years of solid administrative, financial and supervisory experience in an academic medical center with faculty practice/physician organization, research activities and academic activities.
• Candidate is required to become an EPIC super-user within 6 months.

Responsibilities

• Oversee clinical operations, workflows, staffing, and patient flow to ensure efficient services.
• Lead patient experience initiatives and report satisfaction metrics.
• Manage HR: recruitment, onboarding, staff coaching, and performance actions.
• Assist in budgeting, financial management, and revenue cycle alignment.
• Ensure EPIC and IT systems support clinical operations.
• Develop programs to improve care quality and compliance.

Skills

Leadership

Budget management

Staff supervision

Interpersonal skills

Project management

Education

Bachelor's Degree in Health Care Administration

Tools

EPIC EMR

Job description

NYU Langone Health is seeking a Practice Operations Manager (FGP) for the Murray Hill campus to provide administrative and operational leadership across clinical operations, human resources, patient experience and facilities. The role partners with FGP leadership to plan and implement improvements and new initiatives, supervising staff and ensuring compliant, high-quality patient care.

The position emphasizes collaboration with revenue cycle management, FGP Administrators, and other stakeholders