Manhattan Regional Operations Leader (FGP)

NYU Grossman School of Medicine; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Regional Operations Manager (FGP) - Manhattan to optimize practice operations and patient access across regional FGP practices. You’ll work with regional leadership and Site Directors to drive initiatives and monitor performance metrics.

The role emphasizes collaboration, staff leadership, HIPAA compliance, and advancing front-end processes and patient experience. Join a mission-driven team within NYU Langone Health.

Qualifications

• Bachelor's degree and at least five years of healthcare-related experience.
• At least three years leading complex healthcare projects including performance improvement, patient access and workflow optimization.
• Excellent oral and written communication skills and interpersonal abilities at all levels of the organization.
• Confident self-starter with strong analytical and organizational skills.

Responsibilities

• Assess, design, and lead initiatives aimed at improving day-to-day practice operations and patient access.
• Collaborate with practice management and regional team to implement new initiatives and best practices.
• Oversee regional daily practice operations including reception, staffing, provider schedules, and workflows.
• Monitor patient feedback and reinforce best practices to improve patient experience.
• Communicate productivity metrics to physicians and support efficient workflows and access.

Skills

Healthcare project management

Performance improvement

Patient access

Workflow optimization

Communication skills

Analytical skills

Education

Bachelor's degree

Master's degree (preferred)

Tools

Microsoft Office

Epic

Salesforce

Job description

NYU Grossman School of Medicine is seeking a Regional Operations Manager (FGP) - Manhattan to optimize practice operations and patient access across regional FGP practices. You’ll work with regional leadership and Site Directors to drive initiatives and monitor performance metrics.

The role emphasizes collaboration, staff leadership, HIPAA compliance, and advancing front-end processes and patient experience. Join a mission-driven team within NYU Langone Health.